Terms & Acceptable Use

Linevera — operated by JDWeb · Effective April 28, 2026

By using Linevera (the "Service") you agree to these terms. If you administer Linevera for a business, you also agree to enforce these terms with each user you provision an account for.

1. The Service

Linevera provides a hosted business phone line with calling, SMS/MMS messaging, and voicemail features. Calls bridge through your phone's existing carrier; messages route through licensed messaging carriers (currently VoIP Innovations).

2. Eligibility

You must be at least 18 years old and lawfully able to enter into agreements in your jurisdiction. The Service is intended for business and professional use; personal use is permitted only at the discretion of the operator who provisioned your account.

3. Acceptable Use

You agree NOT to use the Service for any of the following. Any of these is grounds for immediate suspension or termination of your account by your administrator or by JDWeb directly. Many of these are also strict requirements of US carrier law and the carrier networks (CTIA, 10DLC, TCPA, CAN-SPAM); a violation by you can result in your business line being shut down by the carrier, sometimes without notice.

3.1 Consent and unsolicited messaging

You will not send unsolicited bulk or commercial messages ("spam") to anyone who has not given you prior express consent.
You will not send marketing or promotional messages without prior express written consent from each recipient, as defined under the TCPA.
You will honor all opt-out requests immediately. The Service automatically processes the keywords STOP, UNSUBSCRIBE, CANCEL, QUIT, and END. You will not attempt to circumvent these.
You will not contact a recipient who has previously opted out (whether via SMS keyword, verbal request, email, or any other channel) without obtaining renewed express consent.
You will not send messages to numbers obtained from rented, sold, or scraped lists.

3.2 Prohibited content (SHAFT and beyond)

You will not send messages, in any volume, that contain or promote:

Sexual content or services (the "S" in SHAFT).
Hate speech, harassment, or content that incites violence or discrimination.
Alcohol, firearms, tobacco, or cannabis sales or promotions, unless and until you have received explicit pre-approval from JDWeb AND the upstream carrier with appropriate age-gating in place.
Phishing, fraud, deceptive financial offers, debt forgiveness scams, "get rich quick" schemes, or other deceptive content.
Malware, links to malware, or links that conceal the destination domain (URL shorteners that are not under your direct control).
Content that violates any law or third-party right.

3.3 Identification and transparency

You will not spoof your sending number or impersonate another sender.
You will not use the Service to send messages whose linked URLs hide or misrepresent the sender's identity.
You will identify yourself or your business clearly in messages where the recipient might not recognize the number.

3.4 Volume and rate limits ("typical consumer operation")

The CTIA Messaging Principles define typical consumer operation as roughly:

≤ 60 messages per minute from a single number,
≤ 1,000 messages per day from a single number,
≤ 100 distinct recipients per outbound message,
roughly 1:1 inbound-to-outbound ratio (conversational), and
no repetitive bulk messages.

Lines that exceed these thresholds are increasingly likely to be filtered or blocked at the carrier. If your use case requires higher throughput, contact us — you'll need a registered 10DLC campaign and explicit carrier approval.

3.5 No reverse engineering / abuse of infrastructure

You will not attempt to access another user's or another tenant's data.
You will not attempt to overload, probe for vulnerabilities in, or otherwise abuse the Service.
You will not redistribute, resell, or sublicense access to the Service without written agreement.

Heads up — the carrier can shut you down. Even if we don't notice a violation, the upstream messaging carrier monitors for spam, SHAFT content, and unhonored opt-outs. They can suspend or revoke your DID with little or no notice if your traffic looks abusive. Reading and following Section 3 isn't optional — it protects you and the rest of the platform.

4. Fees and billing

Linevera is billed by your administrator's account with JDWeb. Per-message and per-minute fees pass through from the underlying carriers. Unusual usage (very high volume, international destinations, premium numbers) may incur surcharges; you'll be notified in advance where possible.

5. Service availability

We aim for high availability but make no guarantee of 100% uptime. Calls and messages depend on the underlying carrier networks, which we don't control. We perform routine maintenance during off-hours (10pm–6am US Eastern) and will minimize disruption.

6. Termination

Your administrator may terminate your account at any time. JDWeb may terminate accounts (or whole tenants) that violate these terms or that the carrier flags for abuse. Upon termination your data is retained per the Privacy Policy's retention rules; opt-out records are retained indefinitely as required by law.

7. Disclaimers and liability

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. JDWEB IS NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE. JDWEB'S TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE GREATER OF (A) AMOUNTS YOU PAID FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS.

YOU ARE SOLELY RESPONSIBLE FOR YOUR COMPLIANCE WITH THE TCPA, CAN-SPAM, STATE-LEVEL TELEMARKETING LAWS, AND CARRIER POLICIES. NOTHING IN THESE TERMS CONSTITUTES LEGAL ADVICE.

8. Changes

We may update these terms. The "Effective" date at the top reflects the latest revision. Material changes will be communicated via the Service or by email to administrators.

9. Contact

Questions, abuse reports, or compliance concerns: jason.derr@thecomputerguy.cc.